Before committing to a mortgage broker, you should ask key questions about their fees, lender panel size, communication style, and what happens if your application is declined. These questions help you distinguish between a good broker and a mediocre one.
1. Do You Charge a Fee?
This should be your very first question. Some brokers charge £500–£1,000+ for their service, while others (like us) are 100% fee-free — we're paid a commission by the lender when your mortgage completes.
There's no correlation between paying a fee and getting better advice. A fee-free broker with whole-of-market access will find the same deals as a fee-charging one.
2. How Many Lenders Do You Have Access To?
This is crucial. A "whole-of-market" broker compares deals from the entire lending market — typically 90+ lenders. Some brokers only work with a limited panel of 10–20 lenders, which means you could miss better deals elsewhere.
Always ask: "Are you whole-of-market, or do you work from a limited panel?"
3. Do You Have Experience With My Situation?
Mortgage advice isn't one-size-fits-all. If you're self-employed, have bad credit, or are buying a new build, you need a broker who's handled similar cases and knows which lenders are most likely to approve.
4. What Happens If My Application Is Declined?
A good broker will have a backup plan. Ask: "If our first-choice lender declines, what's your plan B?" Experienced brokers identify potential issues early and have alternative lenders lined up.
5. How Will You Communicate With Me?
Understand their process: Will you get regular updates? Can you reach them by phone, email, or WhatsApp? How quickly do they typically respond?
At Amazon Mortgages, many of our clients prefer WhatsApp — quick, convenient, and you can message any time.
6. What's the Typical Timeline?
Ask how long the process typically takes from first enquiry to mortgage offer. A good broker should give you a realistic timeline based on your circumstances. Most standard applications take 2–6 weeks from application to offer.
7. Will You Handle the Paperwork?
The mortgage application process involves a lot of documentation. A good broker should handle all the paperwork — gathering documents, submitting the application, chasing the lender, and resolving any issues that arise.
8. Do You Offer Protection Advice Too?
Your mortgage is likely your biggest financial commitment. A broker who also advises on life insurance, critical illness cover, and income protection can ensure your home and family are properly protected — often at better rates than going direct.
9. Are You FCA Regulated?
This is a legal requirement, not optional. All UK mortgage brokers must be authorised and regulated by the Financial Conduct Authority. If someone can't provide their FCA registration number, walk away immediately.
10. Can I See Reviews From Previous Clients?
Independent reviews on Google, Trustpilot, or VouchedFor give you genuine insight into other people's experiences. Look for consistent themes: responsiveness, transparency, and successful outcomes.
Check our client reviews to see what our clients say about working with us.
Ready to Talk? It's Free
We're happy to answer every one of these questions — and any others you have. Our mortgage advice is 100% fee-free, whole-of-market, and FCA regulated.
Frequently Asked Questions
- How do I know if my mortgage broker is legitimate?
- All UK mortgage brokers must be authorised by the Financial Conduct Authority (FCA). Check the FCA register at register.fca.org.uk to verify any broker before sharing personal information.
- Should I use a fee-free broker or one that charges?
- Fee-free brokers earn commission from the lender, so you pay nothing. Fee-charging brokers may offer specialist services. Both can be excellent — the key is transparency about costs. We're 100% fee-free.
- Can I use more than one mortgage broker?
- Yes, but it's not usually necessary. Multiple credit searches from different brokers within a short period won't significantly harm your credit score (they're counted as one search). However, one good whole-of-market broker should find the best deal.
- What if my mortgage broker makes a mistake?
- FCA-regulated brokers must have professional indemnity insurance and follow a complaints procedure. If something goes wrong, you're protected by the Financial Ombudsman Service.
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