Priya K.
Priya needed to move to a bigger home in London with two young children. Amazon Mortgages handled everything from the mortgage search to protection insurance.
"Moving home with two kids is stressful enough without worrying about the mortgage. Our advisor handled everything — from the initial search to completion. Professional, patient, and completely free. Can't recommend enough."
— Priya K., London
£485,000
Property Price
£388,000
Mortgage Amount
4.29%
Rate Secured
10 Weeks
Time to Move
The Situation
Priya and her partner had outgrown their 2-bedroom flat in East London after the arrival of their second child. They needed a 3-bedroom property with a garden but were worried about affordability in the London market, especially after hearing stories about chains falling through.
The Challenge
London property prices meant they needed a larger mortgage than before. Priya was on maternity leave, which she worried would affect her application. They also needed to sell their current flat and buy simultaneously, adding chain complexity. Previous experience with a high street bank left them feeling like a number, not a customer.
How We Helped
Their Amazon Mortgages advisor reassured Priya that maternity leave wouldn't be an issue — they'd use her full-time salary for the application since she'd be returning to work. The advisor found a lender offering a competitive rate with free valuation and no arrangement fee, and coordinated the timing to align with their sale. They also set up life insurance and buildings cover.
The Outcome
Priya and her family moved into a 3-bedroom house in Walthamstow within 10 weeks. The mortgage payments were manageable thanks to the competitive rate secured, and they had complete peace of mind with protection insurance in place. Total cost for advice: £0.
Their Journey Timeline
First Call
Priya called during her lunch break. Advisor spent 30 minutes understanding their needs.
Options Presented
Three competitive options emailed the next day with a clear comparison.
Application & Sale Coordination
Advisor liaised between the new lender, solicitor, and estate agent.
Mortgage Offer
Formal offer received in 3 weeks despite the chain.
Moving Day
Completed and moved in 10 weeks. Advisor even checked in a week later.
"I was dreading the mortgage side of moving house, especially being on maternity leave. But our Amazon Mortgages advisor made it completely painless. They found us a great rate, handled all the paperwork, and even chased up the solicitor when things were slow. The fact that all of this was free still amazes me. We're so grateful."
Priya K. — London
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